In order to comprehend the impact of communication within your organization, members must understand that this particular element of your marketing mix is used to deliver advertising messages and assist target audiences and customers to make purchases. Communication builds a relationship with current loyal customers, while increasing brand awareness and convincing targeted consumers to buy your brand over your competitors.
There are many factors that can have a major impact on your organization’s communication strategy, but here are four key attributes:
Companies create databases through many ways, such as surveys and transactions for mass customization. Mass customization means to take products traditionally designed for mass markets and reshape them to appear to be personally designed for your targeted customer. The structure of communication starts with the source, which gets the attention of the receiver or end-user, by stimulating their interest of your message. The receiver or end-user interprets the message provided by the sender, in order to provide feedback of the message.
Through product and service quality, customer satisfaction is achieved through the creation of increased brand loyalty and elevated repeat purchases. With changes in the environmental factors affecting traditional advertising spending, marketing managers are seeking new and innovative media avenues to reach their current and targeted audiences. We are continuing to witness a shift from traditional media methods (TV, radio, newspaper and magazines) to strategic product placement (Internet commerce, mobile commerce and buzz marketing or viral marketing). As we examine two major categories of communication channels, we discover that they are either personal or non-personal. Personal communication channels involve direct communications through professionals, salespeople, by phone or through email communications. Non-personal channels include attributes such as TV, newspaper, radio, direct mail, Internet, etc.
When communicating with your current or potential customer, you are building and maintaining a rapport for continued and future business. Cultural and environmental changes affect social, technological, political and economic performances. Physical responses to advertisements will stimulate a shopping environment. These responses are based on awareness, attention-knowledge, desire, conviction, action, price, purchase, evaluation presentation, innovation, information, decision-making and behavioral responses. Regional differentiation (national or global) will have an impact on population, the perceived value of your products or services by customers, need segmentation and cultural preferences.
When marketing and communication managers are promoting their products and services to current and targeted audiences, cultural values and elements of culture are taken into consideration, in order to analyze the impact of their purchasing decision process. Behavioral and demographic attributes consist of values, language, religion, attitudes, population, age, social organizations, education, technology and geography. A common and advantageous concept occurring among many small businesses and large corporations is cultural diversity. Embracing differences and variety within a company and among their target consumers, includes age, ethnicity, education, sexual orientation, race and gender. These attributes are a part of the company’s culture. Cultural diversity is becoming an integral part in most companies today and drives economic development, marketing, employee development, vendor relationships and consumer loyalty and spending.
Brand equity communicates the value and quality, or other aspects of your products or services. Communications help customers make more informed decisions about their purchases. Marketing, business, behavior and culture not only impact an organization’s communication, but they build relationships.