Customer Service: Engaging Clients With TLC Is Crucial

Are your customers overwhelmed by the myriad of choices they have to make, which results in an onslaught of confusion and frustration? Over time, the attention span of people has become increasingly shorter. Customer service is part of a company’s communication process that interconnects with departments such as marketing and public relations. People are impatient, but by engaging customers in a positive manner, this will reduce increased stress and elevated levels of hostility.

Stellar customer service comes with the type of attitude your team members have despite the circumstances, when handling the easiest, along with the most problematic issues. If employees are not particularly warm, personable and patient, it is probably best that they do not remain in the customer service department. At times the job will require that you put on that tough game face and pleasant attitude when customers can Read More…

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